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Shipping Policy

Estimated delivery dates are based on several factors, including the destination address, the shipping options you’ve chosen, and how quickly your order is assemble and prepare for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you’ve chosen.

Processing

It normally takes 3 business days to process your order. Please note that this does not include holidays and weekends.

Shipping

* The product is shipped directly from Jamaica and straight to your door or local post office. This provide you with unique products and experience at affordable prices. 

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

shipping options

Standard Shipping: Normally take 14 to 21 business days or longer to be delivered from the date it was shipped depending on your country. Package shipped using this method can track their package on the Jamaican Post Website https://jamaicapost.gov.jm/track-and-trace/ and the following website based on you country. Contact your local Post Office to make periodic checks on the status

(Canada) www.canadapost.ca
(USA) www.usps.com
(United Kingdom) www.parcelforce.com

Please note: Jamaican Post is only able to track packages starting with the letters “R, E, C, F and Z”. You may contact your local Post Office to make periodic checks on the status of your Ordinary mail items (those without a valid tracking number).

Due to postal suspensions and executive orders affecting shipments from Jamaica to the United States, DHL is currently the primary available shipping option. Shipping costs reflect DHL’s rates and are higher than standard postal services.

Shipping fees are non-refundable once an order has been shipped.

SHIPPING TO USA AND CANADA

Please allow up to 24 business day for your order to be delivered. Delivery can take longer than expected date due to customs clearance procedures, local postal service or other causes. Standard shipping order will require a signature to be delivered.

SHIPPING TO THE CARIBBEAN REGION

Please allow 14 – 24 business days for your order to be delivered.  Delivery can take longer than expected date due to customs clearance procedures, local postal service or other causes. Standard shipping order will require a signature to be delivered.

SHIPPING TO THE UK

Please allow 14- 24 business days for your order to be delivered. Delivery can take longer than expected date due to customs clearance procedures, local postal service or other causes. Standard shipping order will require a signature to be delivered.

SHIPPING TO THE AFRICAN REGION

Please allow 14 -36 business days for your order to be delivered.  Delivery can take longer than expected date due to customs clearance procedures, local postal service or other causes. Standard shipping order will require a signature to be delivered.

You can contact us, if your order is exceeding the time frames above.

Customs, Duties & Import Fees

All international shipments are subject to customs inspections, duties, taxes, and import fees determined by the destination country.

  • Customers are fully responsible for paying any duties, taxes, or customs fees charged by DHL or customs authorities.
  • Failure or refusal to pay these fees may result in the package being delayed, returned, or disposed of.
  • If a package is returned due to unpaid duties or customs refusal, only the item cost may be refunded once the item is received back.
  • Shipping costs are non-refundable.

We have no control over customs decisions, delays, or fees imposed by DHL or customs authorities.

Prohibited or Restricted Items

Customs regulations vary by country and may change without notice.

  • Customers are responsible for ensuring items ordered are legal and permitted for import into their country.
  • We are not responsible if an item is delayed, seized, returned, or rejected by customs.
  • No refunds will be issued for shipping costs related to prohibited or restricted items.

Order Refusals & Returns

If a customer refuses delivery, fails to pay duties, or provides incorrect contact information:

  • The order may be returned to the sender. A restocking fee of 20% will be deducted from any eligible refund if the customer cancels or refuses the item.
  • Refunds will be issued only for the item cost, after the item is returned and inspected.
  • Shipping fees remain non-refundable.

Special Sourcing & Restocking Fee

For items that are special-requested, custom-sourced, or personally located on behalf of a customer:

  • A sourcing/restocking fee of 20% will be deducted from any eligible refund if the customer cancels or refuses the item.
  • This fee covers time, labor, and sourcing costs.
  • Sourcing fees are non-refundable.

Policy Agreement

By placing an order on IrieMart Jamaican Grocery, customers confirm that they have read, understood, and agreed to this Shipping Policy.