We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately with photos to support your claim if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your package was opened and inspected by your country board control/ custom there is nothing we can do about it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as food items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If delivery failed and you did not make an attempt to collect your items/reschedule delivery with the postal company, we will not issue a refund. Please follow up on your package!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.